Privacy Policy

Your privacy is important to us at FreightHub, Inc. This page (this “Privacy Policy”) lays out our policies and procedures surrounding the collection and handling of any information that identifies an individual or that could be used to contact or locate an individual (“Personally Identifiable Information” or “PII”). To effectively operate, maintain, and provide content, products, and services (collectively, the “Services”) made available at www.Fr8Hub.com (our “Website”), we collect certain Personally Identifiable Information.

This Privacy Policy applies only to any users of our Website. It does not apply to any third party site or service linked to our Website or recommended or referred by our Website. A “carrier,” as used in this Privacy Policy, means a motor carrier as defined by 49 USC § 13102(14) with authority issued by the federal and applicable state governments to haul freight for hire. The section headings contained in this Privacy Policy are for reference purposes only and shall not affect the meaning or interpretation of the Privacy Policy. In this Privacy Policy, the words “including” and “include” mean “including, but not limited to.”

By accessing and using our Website, you agree that this Privacy Policy governs our collection, use, and disclosure of any Personally Identifiable Information submitted to us, or obtained in the connection of through the services provided, at the Website. If you do not agree to be bound by this Privacy Policy, you may not access or use our Website or the services provided at the Website.

I. Information we collect

We collect the following information from users who access or use the Services provided at our Website:

  • Contact information – Use of the Website requires we obtain certain information from you such as, user name, e-mail, address, telephone number, and other contact information;
  • Transaction Information – Use of the Website requires collection of shipment details, payment amounts, travel distance, financial account information, and other information required to facilitate the transaction;
  • Location Information – Use of the Website requires collection of commercial drivers’ precise location data. We may also derive your approximate location from your IP address or phone number. We may also receive information about your location from third parties, such as your carrier;
  • Messaging Data – Use of the Website facilitates communications between users, including messages through the Website, telephone calls, or SMS messages. In connection with facilitating this service, we may receive data, including the date and time of the message, call, or SMS message, the parties’ phone numbers, and the content of the Website messages.

We also collect certain information through automated means from all users visiting the Website. For example, we use “cookies” and other Web technologies to collect certain information from all users, including visitors who do not purchase anything through our Website. A cookie is a string of data our system sends to your computer and then uses to identify your computer when you return to our Website. Cookies give us usage data, such as how often you visit and what information you access while at our Website. This information does not identify you personally, but in some cases it may link it to personally identifiable information.

II. Use of Information

We may use the information we collect about you to:

  • Provide, maintain, and improve our Services, including for example, to facilitate payments, send receipts, provide other products and services (and send related information), develop new features, provide customer support, develop safety features, authenticate users, and send updates and administrative messages;
  • Communicate with you about Services you’ve purchased through tracking the status and location of shipments and facilitate communication between users;
  • Provide you with a personalized experience when you use our Website, including for example, inviting you to participate in surveys and provide feedback, assist us in troubleshooting issues related to the Website or the Services provided through the Website, and from time to time offer you additional products and services.

We use cookies and other automated means so that our Website can remember you and provide you with the information you’re most likely to need. For instance, when you return to our Website, cookies identify you and prompt the site to provide your username (not your password), so you can sign in more quickly. Cookies also allow our website to remind you of the information you accessed or submitted during previous visits to the Website. We also use information gained through cookies to compile statistical information about the use of our Website generally, such as the amount of time users spend at the Website, the pages they visit most often, and the geo-location data of the users.

We also use information collected through our Website to enforce our Website Terms of Use (which can be found on our Website), promote security and protect against fraud and other liabilities, promote compliance with applicable federal, state, and local law, and to prevent harm to persons or property.

III. How we Protect PII

We employ the following data security tools to protect your Personally Identifiable Information: (i) all data traffic is secured during transmission by using Secure Sockets Layer encryption, (ii) passwords are secured by using a one-way encryption algorithm, and (iii) only certain authorized individuals can access your PII, and then only if it is necessary for their use or maintenance of the Website Services. Unfortunately, even with these measures we cannot guarantee the security of PII. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.

IV. Sharing of Information

We do not sell or disclose your personal information, except as provided herein and our Website Terms of Use. We share certain personal information you provide to perform activities you requested through the Website. In connection with providing services and products through the Website, we may share your information with:

  • Other users of the Website. For example, contact information including name, personnel and vehicle, vehicle license, vehicle make and model, precise or approximate location, and certain other contact information at the request of the shippers and carriers;
  • Third-party vendors and/or independent contractors that perform tasks on our behalf and under our instruction. These third-party vendors and independent contractors may use your personal information only in connection with the services they perform at our request and they are bound to protect your personal information in a manner consistent with our Privacy Policy; and
  • Other people, as directed by you, in connection with the Website Services.

We may share information about you when we believe disclosure is appropriate to comply with the law, a court order, or a subpoena or to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our Website; to enforce or apply our Website Terms of Use; or to protect our own rights or property or the rights, property or safety of our users or others. Additionally, we may also share information about you in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

As noted above, we compile Website usage statistics from data collected through cookies and other automated means. We may publish those statistics or share them with third parties, but any such disclosure will not include PII.

V. Your Choices

You may decline to share personal information with us. Should you decline to share certain information, we may not be able to provide all Website Services to you, or certain features will not be available for your use.

VI. Amendment of this Privacy Policy

We may change this Privacy Policy from time to time by posting a new version on this page or on a successor page. The new version will become effective on the date it’s posted, which will be listed at the bottom of the page as the new effective date.

If you have any questions about this Privacy Policy, please contact us at contact@fr8hub.com.

Effective Date: April 30, 2017

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